We are offering Express Shipping for the price of Standard Shipping to help get your little one's boxes in time for Christmas.

Shipping and Returns

SHIPPING

Our boxes are shipped Australia wide and calculated at check out.

Orders are shipped in 1-2 business days.

Please allow 6-10 business days from dispatch for delivery (within Australia). You will receive a tracking link and we will keep you updated.


IMPORTANT Update from Australia Post:

''Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing delays in our network.
As we approach our busy peak season, we encourage you to send your Christmas cards and presents earlier than ever this year.''

We are happy to announce that from 25/11/2020- 10/12/2020 we are offering Express Shipping for the cost of Standard shipping, to help get your little one's box in time for Christmas.
If you are sending boxes for Christmas presents we recommend that you purchase your box before the 10th of December.

 
Please keep in mind that once parcels are shipped the delivery time is unfortunately out of our control.

We are now offering International Shipping to a few countries:

Canada

Italy

United States

* Boxes posted to these countries will not arrive in time for Christmas. We are happy to post for other occasions.

Cost is calculated at the checkout.

REFUND POLICY

Please email at us hello@littlekoalabookclub.com for return queries within 5 days of delivery. We follow Australian Consumer Law.

If you deem your product as unacceptable quality or damaged, we are happy to accept your return. We can refund you or ship another similar product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.